Contact Us

Get in touch

We're a small, passionate team and we genuinely want to hear from you — whether you have a question about a product, need help choosing the right lamp for your space, or want to follow up on an order.

Contact details

• Email: hello@lumino.com
• Response time: within 24 hours on business days

Lumino is an online-only store. We don't have a physical showroom, but our product pages include detailed photography and specifications to help you shop with confidence. If you'd like additional photos or have a specific question about dimensions or materials before you buy, just ask — we're happy to help.

Common questions

Before reaching out, you might find your answer in our Shipping & Returns page or our product FAQs. For order tracking, check your dispatch confirmation email for your Royal Mail or DPD tracking link.

We aim to reply to every message within 24 hours. During busy periods (including sale events and peak gifting seasons) it may occasionally take a little longer, but we will always get back to you.